An AI medical receptionist that actually handles patient requests
Menaela is your AI secretary, with clinic scheduling and records built in. She can answer supported patient questions and help book or reschedule appointments through conversation—not just send a self-booking link.
No credit card required. Set up your clinic, then test Menaela as a patient before going live.
What can an AI medical receptionist do?
Menaela handles incoming patient conversations on supported messaging channels. She answers questions about services and providers from configured clinic information, checks the schedule, and can complete authorized booking or rescheduling actions. When a request needs medical judgment or staff intervention, it goes to the clinic team.
How a patient request works
- A patient asks for an appointment in everyday language.
- Menaela checks the appropriate service, provider and current schedule.
- She presents suitable available options and confirms the selected time.
- The booking is validated by the application, not guessed by the AI.
The same flow can accommodate a changed preference or a request to move an existing appointment.
Receptionist versus online booking
Online booking helps patients choose from available times. An AI secretary can also discuss the request, answer clinic questions, offer alternatives when a preferred slot is unavailable, and involve staff when necessary. Both are useful; the distinction is who handles the conversation.
Built into the clinic, not bolted onto a calendar
Menaela combines patient communications, providers, services, scheduling, permissions and clinical documentation in one application. The AI uses authorized application operations rather than unrestricted database access. Staff can work through regular screens or speak to Menaela through Chat and Voice.
Try it before turning it on
Set up the clinic from your existing website, review the imported information, and test the patient conversation yourself. You can ask questions and try appointment scenarios before enabling patient-facing automation. The free trial lasts 14 days, without a credit card. Onboarding help is available on request.
Scope: external telephone-call answering is not currently part of the released patient-facing service; do not confuse staff Voice with a phone receptionist.
Ready to hand over your practice management?
One fraction of the cost. Every hour of the day. The same calm voice at midnight as in the morning.
Start with Menaela