Bring phone conversations into the same Menaela workflow.
Phone-call handling is on the roadmap. The goal is to let Menaela handle supported clinic calls through the same operational context, scheduling capabilities and escalation boundaries used in digital conversations.
Patients still call clinics, and a phone channel should not create a second disconnected assistant. The roadmap direction is to bring supported calls into the same Menaela context and operational rules already used for digital conversations.
These are planned capabilities, not functionality we present as available today.
Inbound call handling
Handle supported patient requests by phone and use real clinic context instead of a disconnected voice script.
Scheduling by phone
Check availability and support appointment workflows through the same booking rules used elsewhere in Menaela.
Human handoff
Escalate calls that require staff or clinical judgment rather than forcing the AI to finish every conversation.
The intended operating path once this capability is released.
A patient calls the clinic through a supported phone channel.
Menaela identifies the clinic context and understands the request.
Supported administrative tasks such as availability and booking use the same clinic rules as other channels.
Requests requiring staff or clinical judgment are handed off rather than improvised.
- Planned as another channel for the same Menaela assistant, not a separate voice bot.
- Clinic data, permissions and safety boundaries remain the source of truth.
- Clinics that receive a meaningful share of patient requests by phone
- Small teams that cannot answer every call live
- Practices that want one operational assistant across channels
Phone-call handling is on the roadmap and is not available as a released Menaela capability today.
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