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Supported answers vs escalation
The dividing line is not whether Menaela can generate plausible text. It is whether the clinic has enough authoritative context and the workflow allows the answer.
In this pageCommon examples · Why Menaela sometimes asks or escalates
Common examples
| Question or task | Typical behavior |
|---|---|
| “What are your opening hours?” | Answer from configured clinic data. |
| “How much is the first consultation?” | Answer when the relevant configured price is unambiguous. |
| “Does Dr Example provide this service?” | Answer from provider/service configuration. |
| “Do you have anything after 17:00?” | Search real availability and offer suitable slots. |
| “Can someone else see me sooner?” | Search eligible alternative providers when the service mapping allows it. |
| “Will my insurance definitely cover this?” | Escalate when coverage depends on patient-specific eligibility or payer decisions. |
| “Does this referral definitely work?” | Escalate when validity cannot be established from durable configured information. |
| “What treatment should I choose?” | Escalate personalized medical judgment. |
Why Menaela sometimes asks or escalates
Clarification and escalation are product behavior, not error messages. A useful clinic assistant should know when the missing piece is a simple ambiguity and when the system does not have the authority or evidence to answer safely.