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Staff communication instructions
Staff instructions are useful for preferred presentation, prioritization and wording in the internal assistant.
In this pageExamples · Scope · Instructions do not expand access
Examples
- “When presenting appointments, include provider and service.”
- “When summarizing a lead, include source and whether first contact was made.”
- “When showing tomorrow’s schedule, list cancellations separately.”
- “Keep internal answers concise unless I ask for detail.”
Scope
A staff-communication instruction affects staff-facing Menaela responses. It does not automatically change patient WhatsApp style or AI Scribe note structure.
Instructions do not expand access
An instruction cannot make Menaela show information the current staff member is not allowed to read. Permission checks still apply before retrieval and action.